Booking and Reservation

The apartment you book will match the one you reserved. Some minor decor differences may occur over time due to regular maintenance and replacement items.

Still have a question? Email us at reservation@anthonythomasstays.com 

Feel free to stay for as long as you like! There are no restrictions on the length of your stay as long as the room is available. Please keep our Sales Team informed if you plan to extend your stay or if you have a specific duration in mind. You can easily extend your stay through our website, app, or reach out to our team at reservation@anthonythomasstays.com for assistance.

If you find that you need to shorten your stay after confirming the reservation, please be aware that we are unable to provide refunds for the unused nights. We understand that circumstances can change, and we're here to assist you in any way we can.

If you anticipate needing to adjust your reservation, we recommend contacting our reservation team as soon as possible to discuss your options.

Yes, you can move in or out mid-month, subject to availability. Our minimum stay requirement is 30 or 31 days, depending on the city. We aim to keep the process straightforward and hassle-free.

Currently, we do not accept weekly stays. Our minimum stay requirement is 30 or 31 days, depending on the city.

We don't provide regular towel and linen changes during your stay. However, if you'd like to arrange for a mid-stay cleaning service, feel free to contact our destination specialists for a quote.

Operating hours for amenities such as the gym, front desk, and pool (where applicable) may vary between our properties. For detailed information on the operating hours and access procedures for these amenities at a specific property, please check your check-in instructions or contact our destination specialists. They will provide you with all the necessary information, including instructions on how to access each facility and their respective operating hours.

We do accept third-party reservations. Both the guest and the responsible party need to go through our verification process, which includes uploading identification documents to Anthony Thomas Stays and undergoing a credit check. This helps ensure the security of our booking process. If you have any questions or concerns about third-party reservations, please reach out to our support team for assistance.

Certainly! If you find yourself in need of additional cleaning services during your stay, rest assured that they are available for a fee. Simply reach out to our destination specialists for a quote, and they'll assist you in arranging the services you need to maintain a pristine and comfortable accommodation.

Generally, the longer you stay with us, the greater the potential for discounts. We offer competitive rates that reflect the duration of your stay. For specific details about discounts or promotions available for extended stays, please contact our reservation team directly at reservation@anthonythomasstays.com or call us at 1-415-741-2389. We'll be happy to assist you with any inquiries regarding pricing and discounts.

For your convenience, we provide immersive and accurate 3D tours of all our units. You can easily review them by clicking the "3D Virtual Tour" button located in the top banner on your preferred listing.

In-person tours can be scheduled only if the unit and our ground operations team are available. To inquire about in-person tour availability and requirements, please contact our dedicated Bookings Team at reservation@anthonythomasstays.com. They'll provide you with the necessary assistance.

Unfortunately, at the moment, we don't have the option to include a secondary user to a guest's booking due to system limitations. However, if you are sponsoring an employee's booking, you will also be required to undergo our verification process, which may include a company background check, or other necessary steps. 

You don't sign a traditional lease. When you book with Anthony Thomas Stays, you agree to our Guest Agreement, along with our Terms of Service and Privacy Policy.
The Guest Agreement is a legally binding contract that governs your stay and covers the same ground a traditional rental contract would: dates, payment terms, house rules, and your rights and responsibilities as a guest. We don't issue a separate lease document.

Need documentation for your stay?

We can provide a booking confirmation letter on request. It confirms your booking dates, the property address, and your booking details.

To request one, email support@anthonythomasstays.com with your booking reference and let us know what the letter is for — that way we can make sure it includes what you need.

Please note: the letter can only list the name on the booking as the guest. We can't add names of additional occupants or third parties.

What we can't provide

A standalone lease or tenancy agreement
Utility bills in your name or other proof-of-residence documents
Letters of recommendation, guarantor letters, or any document certifying your creditworthiness.
If you're unsure whether a booking confirmation letter will satisfy a specific requirement, reach out before you book and we'll tell you what we can and can't document.

You can view your full payment schedule directly from your booking.

- Log in to your Anthony Thomas Stays account and go to Your Bookings
- Find the booking you want to check
- Select View payment schedule on that booking

A window opens showing each rent payment for your stay, including the due date and amount (with monthly fees included), followed by your booking total.

How billing works
Rent is due every 30 days. Your first payment is charged at booking, and each following payment falls on the same cycle for the length of your stay. The payment schedule breaks this out payment by payment, so you can see exactly what's due and when.

If you'd rather not pay in installments, you can choose pay in full while booking, on the page right after you review your schedule. This charges the total amount for the whole stay up front instead of every 30 days.

If something doesn't look right, or you don't see the option, contact support@anthonythomasstays.com and we'll walk through it with you.

Extensions

Extending your stay if you booked direct with Anthony Thomas Stays
Guests can extend their stay by logging into their Anthony Thomas Stays account, navigating to "Your Profile", and clicking on "Your Bookings". From there, you will find your current booking details and have the option to "Extend Stay".

If there isn't a reservation booked after your current one ends, you will be able to select a new check-out date. Additionally, we typically reach out to guests after check-in to inform if an extension is still available.

Alternatively, you can contact us directly at reservations@anthonythomasstays.com to request an extension. Please note that availability changes fast and extensions are not always guaranteed if not requested or secured in time.

If you booked your reservation on Airbnb
If you booked via Airbnb you can extend your stay by going to "Change Reservation" on the Airbnb platform. Airbnb will then provide you with a breakdown for your new dates and submit the request for the team to approve

Discounts and Promos
Our rates are subject to change based on seasonality, demand and availability. Generally, the longer you initially book with us or the longer your extend your stay, the greater the potential for discounts. We offer competitive rates that reflect the duration of your stay.

Our website always shows the best rate we can offer for that unit, however, there may be special discounts or promotions available for extended stays, please contact our reservation team directly at reservation@anthonythomasstays.com or call us at 1-415-741-2389.

We'll be happy to assist you with any inquiries regarding pricing and discounts.

Extending your Stay

Our guests are welcome to extend their stay by one day or more should the unit still be available.

Whether you need to extend for just one more day or for a longer period, you can extend your stay by logging into your Anthony Thomas Stays account, navigating to Your Profile, and clicking on "Your Bookings". From there, you will find your current booking details and have the option to "Extend Stay".

If there isn't a reservation booked after your current one ends, you will be able to select a new check-out date as long as we are given 24 hours notice. If an extension request is given within 24 hours of check out there may be a cancelled cleaning fee charged to the tenant as we schedule our turnover cleanings in advanced. If you are having trouble locating how to extend or have any questions, please reach out to reservation@anthonythomasstays.com

Availability can fluctuate quickly, and securing an extension may not always be possible. In such cases, we advise contacting our support team promptly to explore alternative options. We can help you check whether another property is available for a new booking to accommodate your extended stay.

While we endeavor to fulfill all extension requests, it's important to recognize that availability is dynamic. We appreciate your understanding and encourage you to reach out to our support team for personalized assistance in finding the best solution for your needs at reservation@anthonythomasstays.com

Can I extend my stay if I'm unsure about the duration in advance, or does it need to be arranged beforehand?
Absolutely! While we understand that plans can sometimes be uncertain, availability can change rapidly. To ensure a seamless experience, we recommend booking or extending your stay for the full period you anticipate needing. This helps mitigate the risk of not being able to extend your stay if the unit becomes unavailable and book by someone else.

You can easily extend your stay on, "Your Bookings" page once logged into our website at www.anthonythomasstays.com/dashboard/bookings. 

To connect the mouse or keyboard to your computer, make sure both devices are charged. Both the keyboard and mouse are connected to your laptop via Bluetooth. For detailed setup instructions, please refer to the setup guide provided at https://www.logitech.com/en-us/promo/mxsetup.html.

For further assistance, please consult the Welcome guide sent to you via email along with your check-in instructions. Alternatively, feel free to contact your Destination Specialist for personalized support.

Booking and Screening Process

Our application process is designed with your convenience in mind, making it easy and quick to complete. All we need from you is your ID Verification and a simple background check. Typically, you can finalize this process within a few hours of booking your stay. Our dedicated team works diligently to swiftly review and approve applications, ensuring a seamless experience for our users.
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Still have a question? Email us at reservation@anthonythomasstays.com 

Yes, the free screening looks at credit history, criminal record, and eviction history through SmartMove by TransUnion®. It is a "soft pull" and will not impact your credit score.

We might also request check stubs or bank statements to verify your income, particularly if your credit score is low. For more information on the difference between hard and soft credit inquiries, you can visit TransUnion's website.

Yes, it's possible to transfer a reservation to another person, but this must be arranged prior to your check-in day only. Please contact our support team with the new guest's name, email address, and phone number.

The new guest will also need to undergo our verification process, which may include ID verification, a background check, or proof of income. Please ensure to initiate this process well in advance to facilitate a smooth transfer of the reservation.

If you have any questions or need further assistance, feel free to reach out to our support team.

No credit history? We can still help! To apply for a furnished accommodation, we need a copy of your visa, passport, and proof of income (a job/internship offer letter, paycheck stubs, or a bank statement showing available funds are all acceptable). Still have a question? Email us at reservation@anthonythomasstays.com.

The application process is quick and easy and can usually be completed the same day. We will always do our best to approve the application as quickly as possible. If you have any questions or need assistance, feel free to reach out to us.


Yes, your income should be at least twice the monthly rent to be approved. Requirements may vary by property. We can also consider a co-signer. If you are a student, we can consider parent/family member income and/or financial aid.

We created a simple and easy instant booking process with your time and needs in mind. To rent a furnished accommodation with Anthony Thomas Stays, follow these steps:

1. Select Your Desired City and Accommodation: Choose your dates and click "Reserve". You will be prompted to log in or sign up to join Anthony Thomas Stays on our secure website or app.

2. Confirm your guest details, payment method, our terms and conditions and click "Book Now".

3. Complete the complimentary tenant screening process and verify your ID. If you are not a US citizen provide your ID and/or proof of income.

4. Upon approval, you will receive a confirmation email. Our local ground operations team will contact you with a Welcome Book and instructions on how to access your new Anthony Thomas Stays home on your move-in date. In certain locations, you may need to fill out an occupant information form.

5. Pack your belongings and arrive at the property on your move-in date. Enjoy your new Anthony Thomas Stays home!

If you have any further questions, please email us at reservation@anthonythomasstays.com.

You have 24 hours after booking to complete your reservation.

There may be fees or penalties associated with modifications to your booking, such as altering check-in or move-out dates, extending your stay, switching units, or terminating early. Please be aware that shifting your check-in and move-out dates while maintaining the same length of stay is not permitted. Our accommodations require a minimum stay, and no changes to the booking term are allowed without our express written consent. We encourage you to contact our support team with your specific needs so we can review your request and provide guidance accordingly.

Yes, it's necessary to notify and register the second guest with Anthony Thomas Stays. The second guest will need to upload their ID to Anthony Thomas Stays and be registered with the building. Please reach out to reservation@anthonythomasstays.com, and we will send you a link for them to verify their ID. This ensures that all guests staying at the property are properly registered and accounted for. If you have any further questions or need assistance, please don't hesitate to contact us.


Check-in and Checkout


The check-in process may be a meet-and-greet, self-check-in, or front desk check-in. Our Destination Specialist will contact you to arrange your check-in and will serve as your main point of contact during your stay. They are available during regular business hours (9 AM - 6 PM) and for emergencies outside these hours. Guests will also receive our welcome email which includes the following:

Exact address and unit number
Unit WiFi details
Mailbox number
Parking details (if requested by guest)
Request for specific check-in time
A fee may be incurred regarding early and late check-ins:

Early/Late Check-in/Check-out Fees: → Early check-in from 10am-3pm will incur a fee of $75

Early check-in before 10am will incur a fee of 1 full night's rent (based on selected dates)

Late check-in after 9pm will incur a fee of $120 if a meet-and-greet is necessary for the property.

Late check-out from 11am-3pm will incur a fee of $75

Late check-out after 3pm will incur a fee of 1 full night's rent (based on selected dates)



Please contact mystay@anthonythomasstays.com if you have any questions! 

Checkout Procedures & Cleaning Expectations
Your stay includes standard cleaning upon departure. This article clarifies what’s covered, what’s not, and how to prepare for a smooth checkout.

What are your checkout procedures?
Checkout is at 11:00 AM.

This gives you time to pack and depart comfortably without rushing.

What’s Included
Standard Cleaning
Your booking includes standard exit cleaning at no additional charge.

This covers:
- Laundering linens
- Vacuuming floors
- Surface cleaning (counters, tables, basic bathroom wipe-down)
- Restocking supplies (toilet paper, paper towels, basic toiletries)
- This is our standard turnover process.

What’s Not Included
- Deep Cleaning (Additional Charges Apply)
- Deep cleaning beyond normal use is billed separately at our professional cleaning rate.

This includes:
- Stain removal (carpets, upholstery, furniture)
- Carpet shampooing or steam cleaning
- Odor remediation

Cleaning requiring significantly more time than standard turnover

All additional charges are documented with photos before billing.

How to Prepare for Checkout
- Help us maintain affordable rates by leaving the unit in reasonable condition:
- Remove all trash from the unit
- Clean dishes — rinse and load into the dishwasher, or wash and put away
- Turn off lights
- Sign out of all streaming services

That’s it. We handle the rest.

Questions or Special Requests?
Reach out to our local team anytime at mystay@anthonythomasstays.com with questions or special requests.

Early and late night check-ins and late check-outs
We are pleased to offer early check-ins for an additional fee, provided our previous guest is not checking out of the same unit that day.

Late checkouts are also available for an additional fee, depending on whether another guest is scheduled to check in on the same day. To ensure availability, please consult with your Destination Specialists in advance at mystay@anthonythomasstays.com.

Due to our quick turnaround, we regret to inform you that we may not be able to accommodate this service before your check-in or after your check-out. However, if you have any other special requests or need assistance, please don't hesitate to reach out to our Destination Specialists at mystay@anthonythomasstays.com. They'll be more than happy to assist you in any way they can.

Maintenance

Yes, we will always ask for permission to enter your unit. While we fully respect your privacy, emergency maintenance requests may need to be addressed even if you're not present to ensure a timely resolution. Rest assured that maintenance tasks are carried out by the trusted building staff and we will always notify you with a request to enter the unit.

If you have any concerns or specific instructions regarding access to your unit, please don't hesitate to communicate them with our Destination Specialists.

If you encounter a maintenance issue in the unit, please don't hesitate to reach out to our Destination Specialists at mystay@anthonythomasstays.com. They are available to assist you promptly and ensure that any maintenance requests are addressed efficiently. 

For handling emergency maintenance issues, please contact our destination specialists immediately. They are available to assist you and will ensure that any emergency maintenance situations are addressed promptly and efficiently.

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