Yes, you're welcome to have packages and deliveries sent to you during your stay.
How it works

Every building handles deliveries differently. Some have front desks, some have parcel lockers, and some leave packages at the door. Contact your local manager for the specific process at your property, and check before you order anything valuable or time-sensitive.

Important limitations

Anthony Thomas Stays isn't able to receive, accept, or sign for mail and packages on your behalf. This includes deliveries from USPS, UPS, FedEx, and any other carrier. We also can't accept certified or registered mail under any circumstances.

Neither Anthony Thomas Stays nor the property owner is responsible for lost, stolen, damaged, or undelivered packages, whether or not the building offers package acceptance or lockers. If a delivery goes missing, the claim needs to go through the carrier or the retailer.

For anything you can't afford to lose, we recommend shipping to a carrier pickup location or a private mailbox service.

Yes, you can pay using someone else's credit card or bank account. However, both the registered guest and the person paying (whose name is displayed on the credit card or is the owner of the bank account) will need to undergo the same security checks. This may include ID verification, a background check, or uploading proof of income. Additional documentation or information might be required during this process.

If you are booking through an agency, a personal assistant, or using a corporate account, please note that the individual named on the credit card/bank account must undergo the security checks. Thank you for your cooperation and understanding.

Yes! Utilities are included in the rental cost, so there are no separate monthly utility charges. 

Yes, you can get a copy of your bill or receipt for your stay. A receipt is typically sent to the email associated with your booking. If you no longer have it or need another copy, please reach out to mystay@anthonythomasstays.com, and our team will be happy to assist you.

Our billing operates on a 30-day cycle, counting 30 full days from your check-in date regardless of the month's length. To determine your nightly rate, simply divide your monthly rent amount by 30.

If your booking extends beyond 30 days, you have two payment options: pay for the entire stay upfront or pay for the first 30 days and then get billed for additional nights at the end of your initial 30 days.

Please note that if you book for 31 days or more and choose to pay only for the first 30 days at booking, you will still be responsible for the remaining days of your stay, even if you check out early.

ACH (bank transfer) refunds generally take up to 10 business days to appear in your account after Anthony Thomas Stays initiates the refund. The exact timing depends on your bank’s processing speed and the ACH network, both of which operate independently of Anthony Thomas Stays.

We process approved refunds promptly, but please note that weekends and federal banking holidays are not counted as business days. Once a refund has been initiated, Anthony Thomas Stays cannot accelerate or influence your bank’s internal posting timelines.



Why does it take several days for my refund to show up?

ACH transactions are handled through a network of financial institutions that must verify, clear, and settle funds before crediting your account. These steps are designed to ensure accuracy and security but can result in delays that are outside of Anthony Thomas Stays’s control.



What if my refund hasn’t shown up after 10 business days?

If it’s been more than 10 business days since you received confirmation that your refund was processed, we recommend checking directly with your bank. Sometimes funds may be temporarily held, returned, or delayed by your financial institution or intermediary processors.

If your bank confirms that no refund has been received, please reach out to us at support@anthonythomasstays.com, and we’ll be happy to verify the transaction status.